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ROOM ATTENDANT

JOB TITLE: Room Attendant
STATUS:   Hourly
REPORTS TO: Housekeeping Manager
DEPARTMENT: Housekeeping

JOB SUMMARY: The primary responsibility of the Room Attendant is to maintain and clean guestrooms and Flats to Atticus Hotel standards while complying with safety/security procedures.

ESSENTIAL FUNCTIONS:
Housekeeping Operations:

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Atticus hotel standards, as required by scheduling, which may vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Comply at all times with Atticus Hotel standards and regulations to encourage safe and efficient hotel operations.
  • Thoroughly clean and restock up to 14 guestrooms per 8 hour shift.
  • Complete all pre-clean duties including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set up.
  • Remove all trash and dirty linen from all guestrooms assigned.
  • Keep all hallways, public areas and closets neat and clean.
  • Prepare housekeeping cleaning cart for the next days use.
  • Report all guest borrowed items to the housekeeping supervisor for safe return back to the department.
  • Report any maintenance repairs needed immediately to the housekeeping supervisor.
  • Report any Lost & Found items immediately to the housekeeping supervisor.
  • Follow all procedures as outlined by the housekeeping supervisor.
  • Must be able to convey information and ideas clearly.
  • Must work well in stressful, high pressure situations.
  • Be knowledgeable about and able to respond to emergency situations.
  • Must have the ability to work various hours and shifts per week, with an average of 40+ hours per week.
  • Other hotel-related duties as required.

COMPETENCIES:

  • Professional Appearance – Maintains high standards of personal appearance and grooming
  • Physical Skills – Capable of performing laborious work in varied conditions
  • Mechanical Skills – Understands is competent operating hand and power tools. Understands safety aspects.
  • Customer Service – Understands and meets the needs of customers.

QUALIFICATION STANDARDS

 Education & Experience

  • High School diploma preferred and/or experience in a hotel or a related field is preferred.

Tools & Equipment

  • Housekeeping cart, carpet extractor, duster/rags.
  • Ozone Water sanitizer and degreaser.
  • Vacuum, mops, hand vacuum, extension cords, laundry chute, and elevators.

Physical Requirements:

  • Long hours sometimes required, including nights, evenings and weekends.
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
  • Must be able to work indoors or outside.
  • Must be able to stand on feet throughout the day.
  • Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance.
  • Must be able to exert up to 20 Lbs. of force to push, carry, lift or otherwise move objects.
  • Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
  • Must be able to climb stairs occasionally.

JOB REQUIREMENTS:

  • Must be a United States citizen or possess a valid work permit.
  • Must be able to read, write and speak English.
  • Must have excellent organization and time management skills.
  • Must have exceptional detail in follow-up.
  • Must be able to work well under pressure.
  • Must be able to accurately follow instructions, both verbally and written
  • Must be professional in appearance and demeanor.
  • Must always ensure to be a team player.
  • Ability to work a flexible schedule that may include evenings, weekends and holidays.
  • Must have the ability to deal effectively and interact well with the guests and associates.
  • Must have a passion for creating an exceptional experience for all guests.
  • Must be able to convey information and ideas clearly.
  • Must display exemplary example for staff.